Privacy Policy

1. Introduction

OnaLabbak is an online classifieds marketplace that connects buyers and sellers across Sri Lanka. We are committed to protecting your privacy and handling your information responsibly and transparently. This policy applies to everyone who uses the Platform, whether or not you hold a registered account.

If you do not agree with this policy, please do not use the Platform. Your continued use after any update constitutes acceptance of the revised policy.

2. Information we collect

We collect information in the following ways:

• Account information — when you register, we collect your name, email address, and (optionally) your phone number and profile details.
• Listing and content information — the titles, descriptions, prices, photos, location and contact details you include in the ads and messages you post.
• Usage and device data — information about how you interact with the Platform, such as pages viewed, searches made, your IP address, browser type, device identifiers and approximate location.
• Cookies and similar technologies — small data files stored on your device that help us keep you signed in, remember your preferences and understand how the Platform is used.

3. How we use your information

We use the information we collect to:

• Create and manage your account and verify your identity.
• Publish, display and promote the advertisements you post.
• Review and moderate listings to keep the Platform safe and lawful.
• Enable communication between buyers and sellers.
• Personalise your experience and show relevant ads and search results.
• Detect, prevent and investigate fraud, abuse and security incidents.
• Send you service updates, transactional messages and — where you have opted in — marketing communications.
• Comply with our legal obligations and enforce our Terms & Conditions.

4. Sharing and disclosure

We do not sell your personal information. We may share it only in the following circumstances:

• With other users — the contact details and content you choose to include in a public listing are visible to other users so they can respond to your ad.
• With service providers — trusted third parties who perform services on our behalf, such as hosting, analytics, payment processing and customer support, under appropriate confidentiality obligations.
• For legal and safety reasons — where required by law, regulation or legal process, or where necessary to protect the rights, property or safety of OnaLabbak, our users or the public.
• In a business transfer — in connection with a merger, acquisition or sale of assets, subject to this policy.

5. Cookies and similar technologies

We use cookies and similar technologies to operate and improve the Platform — for example, to keep you logged in, remember your language preference, and measure traffic and performance. You can control or disable cookies through your browser settings, although some features of the Platform may not function properly if you do.

6. Data security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account password confidential.

7. Data retention

We retain your personal information for as long as your account is active or as needed to provide the Platform, comply with our legal obligations, resolve disputes and enforce our agreements. When information is no longer required, we take reasonable steps to delete or anonymise it.

8. Your rights and choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request that we correct inaccurate or incomplete information.
• Request deletion of your account and associated personal data.
• Object to or restrict certain processing of your information.
• Opt out of marketing communications at any time.

To exercise any of these rights, contact us at support@onalabbak.lk. We may need to verify your identity before acting on your request.

9. Children's privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Third-party links

The Platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing any information.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will revise the “Last updated” date at the top of this page. Significant changes may be communicated through the Platform or by email.

12. Contact us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us at support@onalabbak.lk.