Business Terms

1. Who these terms apply to

You are a Business User if you sell on the Platform in the course of a trade, business or profession, or if you buy any paid service from OnaLabbak — such as a membership package, additional ad postings, or a promotion for your listing. If you use the Platform only to buy or to sell your own personal items occasionally, these Business Terms do not apply to you, but our general Terms & Conditions still do.

2. Business accounts and verification

When you register or operate as a business, you agree to provide accurate business details and to keep them current. We may ask you to verify your identity, business registration or ownership of a phone number before enabling business features, and we may withdraw a verified status if the information provided is inaccurate or can no longer be confirmed.

3. Memberships

We offer membership packages that provide benefits such as a higher allowance of live ads, a dedicated seller page and enhanced visibility. Memberships run for the period stated at the time of purchase and, unless expressly described as auto-renewing, do not renew automatically. The benefits, limits and price of each package are those shown at the point of purchase and may change for future periods.

4. Paid ad posting and category limits

Each category has a free posting allowance. Once you exceed that allowance, or where a category requires payment to post, you may need to purchase additional postings or a membership to publish further ads. All ads — free or paid — remain subject to our review process and may be rejected or removed if they breach our Terms, regardless of payment.

5. Promotional products

We offer optional promotional products to increase the reach of your listings, which may include:

• Featured and Urgent labels — which highlight your ad and give it greater prominence in listings and search results.
• Boost / bump-up — which moves your ad back towards the top of the relevant results for a period.
• Banner advertising — display placements across the Platform, subject to a separate booking and our approval.

Promotional products affect the placement and visibility of an ad only. They do not guarantee any number of views, enquiries, leads or sales, and they are not an endorsement of your listing by OnaLabbak.

6. Pricing, billing and taxes

The price of a paid service is the price displayed at the time of purchase. Unless stated otherwise, prices are in Sri Lankan Rupees and may be exclusive of applicable taxes and levies, which you are responsible for paying. You are responsible for ensuring that any payment details you provide are valid and that you are authorised to use them.

7. Delivery of paid services

A paid service normally becomes active once payment is confirmed and, where the service applies to an ad, once that ad has passed review. Because promotions attach to a specific live ad, the promotion period runs from activation. If an ad is later removed for breaching our Terms, any promotion attached to it may end without a refund of the unused period.

8. Refunds and cancellations

Refunds and cancellations for paid business services are governed by our Return & Refund Policy. In summary, we do not refund services that have already been delivered or partly used, except where required by law or where a service could not be provided due to a fault on our side.

9. Standards for business listings

As a Business User, you additionally agree to:

• Describe your goods and services accurately, including price, condition and availability.
• Honour the prices and terms advertised in your listings.
• Comply with all consumer-protection, advertising, warranty and tax laws that apply to your business.
• Deal with buyers fairly and respond to genuine enquiries in good faith.
• Hold any licences or registrations required to sell the goods or services you advertise.

10. Consumer rights are unaffected

Nothing in these Business Terms removes or limits any rights your customers have under the Consumer Affairs Authority Act or other applicable law. As the seller, you remain responsible to your customers for the goods and services you sell, including any statutory guarantees, warranties or after-sales obligations.

11. Suspension of business services

We may suspend, limit or withdraw your access to business features — and remove listings or promotions — where we reasonably believe you have breached these Business Terms, our general Terms, or any applicable law, or where necessary to protect buyers or the Platform. Where a suspension is due to your breach, no refund of affected paid services will be due.

12. Relationship to our general terms

These Business Terms supplement our Terms & Conditions and Privacy Policy, which continue to apply in full. Terms used here have the same meaning as in our Terms & Conditions unless defined differently.

13. Contact us

For questions about memberships, promotions, billing or these Business Terms, please contact us at support@onalabbak.lk.